At El Patron Streetwear, we take pride in delivering high quality products and ensuring customer satisfaction. If you receive a damaged item or require an exchange, please review the guidelines below.
Return Conditions
Items must be unworn, unused, and in their original condition with packaging.
Returns must be requested within 72 hours of receiving your order.
Unfortunately, we are unable to assist with requests made after this timeframe.
Shipping Responsibility
Damaged, defective, or incorrect items
If you receive an item that is damaged, defective, or incorrect, El Patron Streetwear will arrange collection of the parcel and cover all return and replacement shipping costs. A replacement or refund will be processed after inspection.
Size exchanges or personal preference
If you would like to exchange an item due to sizing issues or personal preference, the customer is responsible for return shipping costs. Once the item is received and inspected, we will dispatch the requested size, subject to stock availability. Shipping for the replacement item will be arranged at the customer’s cost.
Inspection and Processing
Once the returned item is received, our team will inspect it and notify our manufacturing warehouse if a fault is confirmed. After assessment, we will process either a replacement or a refund within 7 working days, subject to stock availability.
Our Commitment
We appreciate your understanding and cooperation. These guidelines help us maintain fairness, accountability, and the high standards our customers expect from El Patron Streetwear.